Thanks for choosing Heardloud. We are dedicated to bringing you the best customer service support possible. Our email and phones are available Mon-Fri 9:00am to 5:00pm EST. Our only objective is to keep you 100% satisfied.
PERSONALLY IDENTIFIABLE INFORMATION AND OUR USE OF SUCH INFORMATION
The following describes the types of personal information that we may collect about you, and how we use and maintain that information:
In general, you may use, browse, and visit the Website without having to reveal any personal information other than technological information that is transmitted via the normal browsing process. However, as users register and purchase items on this Website, you may be required to provide personally identifiable information such as (but not limited to): name, mailing address, email address, phone number, billing/credit card information and other information you may provide to us. We may also collect and store other personal information that you may have provided for us during your use of the Website, by email, or other forms of communication. We use this information to respond to any inquiries and customer support requests that we receive from time to time as well as to track and monitor usage of the Website and to communicate with you about your account. In addition, we may use this information to send you periodic publications associated with Company and/or Company's products, unless you inform us that you opt out from receiving such communications via email. We also use this information to operate the Website; in particular, to facilitate postings on our discussion forums. We may also use this information for targeted advertising and other marketing purposes. We may also use this information to measure the Website's effectiveness, tailor our products and services, better advertise to suit the personal interests of you and others, estimate our audience size, and any other use that Company believes may enhance your experience using the Website.
The Website collects and stores information that is generated automatically as you navigate through the Website. This aggregate information is collected throughout the Website and includes anonymous website statistics. The Website also employs browser cookies to store users' preferences and record session information. "Cookies" are bits of information that are stored by your browser on your hard drive. This technology allows for the storage of user preferences, user ID and password, if applicable, and remembers you when you take action on the Website. You can turn off the "cookie" function through most standard browsers; however, the majority of the features on the Website may not function properly, including but not limited to, the login and order functions, if the ability to accept cookies is disabled. In addition, when you visit the Website our system automatically collects information such as your web request, Internet Protocol ("IP") address, numbers assigned to your computer by your Internet Service Provider (ISP), browser type, browser language, domain names, referring and exit pages and URLs, platform type, number of clicks, clear gifs, internet tags, landing pages, pages viewed and the order of these page views, the amount of time spent on particular pages, network traffic monitoring, active scripting, the date and time of your request and the unique identity of your browser. This information is used to analyze trends, administer the Website, improve the design of the Website, track user movement, and otherwise enhance the services we provide.
We may retain any data you provide to us in an email or other inquiry, to track the types of questions we receive, analyze trends, administer the Website and services we offer, improve the design of the Website and services we offer, track user movement, and otherwise enhance the services we provide.
4.DISCLOSURE AND USE OF INFORMATION
We will comply with any subpoenas, court orders or other legal processes for any of the information about you in our possession, and we may use such information to establish or exercise our legal rights, or to defend against legal claims. We reserve the right to disclose your personal information, including data on which pages you have visited, to third parties if we feel it is necessary to protect our systems, Website, business, users or others. In addition, information about you in our possession may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets of the company. We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy nor shall Company be liable for any security breaches that may occur after the transfer of information. We use your personal information to process orders, maintain your membership, store information, and provide marketing or promotional materials. We may also disclose your personal information to authorized contractors used by Company to support our business and provision of services to you (such as, but not limited to, fulfillment services, customer service, technical support, delivery services, and financial institutions). We will request that such third parties agree to treat your personal information in keeping with the guidelines set forth within this Policy. We may, at our discretion, disclose personal information, when deemed necessary or appropriate, to law enforcement or authorized government organizations, to protect our rights or the rights of others, to prevent identity theft and harm to persons or property, to fight fraud, to ensure the integrity of our business, or to otherwise protect the right, property, or safety of Company and our employees or others. In addition, we may make full use of all information acquired through the Website that is not in personally identifiable form, as indicated above. This includes the disclosure of non-identifying transaction information to third parties for the purpose of accounting and record keeping. Disclosure of non-identifying information such as aggregate user data and other similar data may also be provided to prospective business partners, advertisers, and others.
Once you register with Company, we may send you administrative-related emails, as well as emails to facilitate your access to Company's services, including providing you with related updates. We may not offer you the opportunity to opt out of receiving these communications. However, we provide you with the opportunity to elect not to receive other types of communications, including emails informing you about Company's services and other offerings that we think will interest you. If you want to stop receiving these communications, click on the "Unsubscribe" link in any such email, or contact use via email at email@example.com. Be advised that we may respond with an automated message, explaining the steps required to opt-out. There may be a time delay between initializing the process of opting out and the time at which communication is discontinued. During this intervening time, you may continue to receive marketing message or confirmation emails from us. Company will not be liable for any problems, concerns, delays, or damages associated with the opt-out process.
6.LINKS AND THIRD-PARTY TOOLS OR SERVICES
7.SECURITY OF INFORMATION
9.UPDATE INFORMATION / SUGGESTIONS
If you would like to update or correct any information that you have provided to Company through your use of the Website or otherwise, or you have suggestions for improving this Policy, please send an email to firstname.lastname@example.org.
Customer Service Team Address： CJ Rock LLC,
2648 E Workman Ave #3001,
West Covina, CA, 91791, US
Toll Free Customer Care: 855-646-4978
Customer Care: email@example.com
Customer Care representatives are available Mon-Fri 9:00am to 5:00pm EST.